External Users in Recipient List for Major Incident Communication task

[Ramya Sanaboyi1]

We have a requirement to send major incident communication emails to external users whose email addresses are not available in system. So, we have created a custom table which has a field to store multiple email addresses in it. We want to be able to create the recipient list using custom table (like how we create recipient list using internal users, consumers etc). Please give the solution to be able to get the recipient list created for custom table in major incident communication task.

[Dr Atul G- LNG]

Hi @Ramya Sanaboyi1 

You can explore the targeted communication module, it. ight work for you.

https://youtu.be/4CLkH_hCQas

[Mark Manders]

With only this information: an email list field is a combination of comma separated sys_ids (of existing users) and email addresses. So if from your logic you need to get a comma separated list from your custom table(field) (are you sure you want to spend a table on this, they are limited in number before you have to start paying for them)

Are you storing them comma separated? 

You also need to check on accessibility. Will the email send to just email addresses contain the information you want, without the users having access to the data. My PDI is sleeping, so I can't check on it, but I know that at least in the past, you needed access to the data that was in the record the email was created from.

[Justin Hatfield]

I would have used a system property to save on the custom tables. Either way, you'll need to create an email script to look up the addresses and use email.addAddress to add them to the "to". Add that script to the bottom of the notification and you should be good.