Extra line breaks in description field

[ritaaudi]

When creating an incident from the incident form, the description field adds line breaks. Does any one know if there is a way to prevent the additional line breaks? Thanks! Rita

[mike_allgire]

Are you sure there isn't caused by input method or a custom business rule? The default description field is just a string field and doesn't have any function. Can you give more details?

[ritaaudi]

Hi Mike:

Thanks for responding to my question. Here's more info:

When creating the incident, I entered the following text in the Description field:

line 1

line2

After saving I got the following:

line 1

line 2

I even created a business rule on incident table to delete line breaks with the following code:

current.description = current.description.replace(/<br\/>/g,'');

gs.log("description=" + current.description);

The logs show no line breaks, yet the Description on the form still has line breaks.

Any advice you have is much appreciated!

Rita

[mike_allgire]

Is your description field still a String or was it changed to an HTML field? If it is HTML, then ServiceNow is probably adding a new paragraph tag that it thinks is missing, which happens all the time through the WYSIWYG. I can't replicate this issue using a string field, or with an HTML field in the latest version of Fuji.

[Anurag Tripathi · Accepted solution]

try to replace \n