Notification Preferences Table

[Sherine]

When we click on follow button on an incident , we have a separate page open where we can put the work notes/Comments . We have configured a notification on work note update .

My issue is  when i disabled the desktop notification the notification should not trigger . I am looking for te table in which these results are stored . 

[Fern3]

Hello,

You're probably looking for the cmn_notif_messages table, that's a table that resolves users and their notification preferences. I did something similar with blocking notifications involving some scripting in business rules.

You may need to wipe out a bunch of records in this table. The way this table works is that when a notification is sent to a user for the first time, it will add a record in this table with the user, the notification, and their notification preference. This record will never update. The only way to have the record change automatically is to delete it. The next time the notification is sent to that user it will see that there is no record matching that user and notification and create a new record with whatever the current notification preference is.

Hope this helps!