Issue with Email Client Templates Displaying on Catalog Task

[Vinya Jakkula]

Hi Team,

I have created separate email client templates for the Incident and Catalog Task tables. However, when opening a Catalog Task record, both the Incident and Catalog Task templates are appearing in the email client. Ideally, only the Catalog Task-specific template should be visible in that context.

Could you please help identify the root cause and suggest how to restrict the templates to display only for their respective tables?

Thank you.

[Ankur Bawiskar]

@Vinya Jakkula 

should not happen.

Please share screenshots for both the email client templates and screenshots of email client template opened from each of the records.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinya Jakkula]

Hi @Ankur Bawiskar 

Please find the screenshots

[Ankur Bawiskar]

@Vinya Jakkula 

are those out of the box ones or custom?

try giving some other name

Try clearing instance cache using cache.do and then logout and login again

Also if those are custom then delete and recreate both with different name

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinya Jakkula]

@Ankur Bawiskar 

Those are custom ones. I have renamed even though same behavior.

I have cleared the cache and relogging as well.