Hi @G_30 ,
Yes, we found a way to workaround this.
Here is what we did:
1. Create a variable set for Universal Request, we named "Universal Request Set".
2. Only variable needed is the Universal Request sys_id.
3. For that Variable, we added the Catalog Client script below (you won't need the IF the checks for Generic Request as this is a custom form here):
function onLoad() {
var url = top.location.href;
var ur_id = new URLSearchParams(url).get("universal_request_sys_id");
var ur_openedFor = new URLSearchParams(url).get("ur_openedFor");
try {
var ur_sd = new URLSearchParams(url).get("ur_sd");
var ur_desk = new URLSearchParams(url).get("ur_desc");
} catch (err) {
console.log("ur_sd and ur_desk doesn't exist");
}
//make sure the reload of the already submitted page doesn't populate the UR variable
var apps = new GlideAjax('UniversalRequest_Utils_BP');
apps.addParam('sysparm_name', 'checkExistingUR');
apps.addParam('sysparm_urid', ur_id);
apps.getXML(checkUR);
function checkUR(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
if (answer == "true") {
g_form.clearValue('universal_request_id');
} else {
g_form.setValue('universal_request_id', ur_id);
if (g_form.getUniqueValue() == "ddf753e2db9d47c0ad59d7795e96197f") { //Generic Request
if (ur_sd != undefined && ur_sd != "") {
g_form.setValue('short_description', ur_sd);
}
if (ur_desk != undefined && ur_desk != "") {
var parseDesc = ur_desk.replace(/newLine/g, '\n').replaceAll(/placeword1BP/g, 'id=').replaceAll(/placeword2BP/g, 'sys_id').replaceAll(/placeword3BP/g, '&').replaceAll(/placeword4BP/g, '<').replaceAll(/placeword5BP/g, '>').replaceAll(/placeword6BP/g, '"').replaceAll(/placeword7BP/g, '\'');
g_form.setValue('description', parseDesc);
}
}
if (ur_openedFor != undefined && ur_openedFor != "") {
if (g_form.getValue("u_requested_by") != "" && g_form.getValue("u_requested_by") != undefined) {
g_form.setValue('u_requested_by', ur_openedFor);
}
}
}
}
}
4. the script above calls this script include as well:
var UniversalRequest_Utils_BP = Class.create();
UniversalRequest_Utils_BP.prototype = Object.extendsObject(AbstractAjaxProcessor, {
checkExistingUR: function(){
var ur = this.getParameter("sysparm_urid");
var alreadyFilled = false;
var gr = new GlideRecord("universal_request");
gr.addQuery("sys_id", ur);
gr.query();
if (gr.next()) {
if(gr.primary_task != ""){
alreadyFilled = true;
}
}
return alreadyFilled;
},
type: 'UniversalRequest_Utils_BP'
});
5. we also added a Catalog UI Policy to always hide the Universal Request ID in that variable set as we don't need to show it.
6, Once that's done, the most important is to add that variable set to all catalog items you need.
Let me know if that works.
