Favorite section items (from \$m.do ) are not showing on ServiceNow app

Pratyush Mandal
Mega Expert

We have default favorite icons in the system for mobile. When we are using $m.do then all favorites are showing in the home page but when we are using Mobile App, those are not showing, in app only those items are showing which are marked as "Favorite" from the desktop view.

Is there way to fix this issue so that all favorite items from system should also visible in mobile app also.

And if in case its not possible we need to set some default favorite icons in the app, so if this will not work then this becomes challenge for us to set default favorite to all users. We want some automate so that we can set some favorite icons as default for all users.app home page.PNG

$m home page.PNG

1 ACCEPTED SOLUTION

Thank you for marking it helpful. If it is answered, can you mark it correct? Refer to this video around 20:15 mark to see how.



Ask the Expert: Community Etiquette, TechNow Ep 27


View solution in original post

19 REPLIES 19

Chuck Tomasi
Tera Patron

Hi Pratyush,



The first thing to realize is that the native mobile UI uses the favorites from the desktop. If you set favorites on the side bar, they show up in the native mobile app.



find_real_file.png



If you want to make a default, create one for yourself, go to sys_ui_bookmark.list and edit the new bookmark/favorite you just created. Remove the user field, and check Auto Add (similar to the following.) Pinned might be helpful, but I thought that was a legacy field. Try it out.



find_real_file.png



Bookmarks


Hi Gerald,



Did that resolve your issue?


I have tried in my iPhone, created "My Incidents" as "favorite" removed my name from sys_ui_bookmark.list when when another user opened ServiceNow app from his mobile, "My Incidents" is not showing.


Can you share a screenshot of your bookmark record?