Favorite section items (from \$m.do ) are not showing on ServiceNow app

[Pratyush Mandal]

We have default favorite icons in the system for mobile. When we are using $m.do then all favorites are showing in the home page but when we are using Mobile App, those are not showing, in app only those items are showing which are marked as "Favorite" from the desktop view.

Is there way to fix this issue so that all favorite items from system should also visible in mobile app also.

And if in case its not possible we need to set some default favorite icons in the app, so if this will not work then this becomes challenge for us to set default favorite to all users. We want some automate so that we can set some favorite icons as default for all users.

[vincentb]

Hi guys, this works perfectly to duplicate.

Nevertheless this is not keeping any "Visualization" (like a Count or Bar Chart widget) applied to the favorites.

Any idea in which table this info is stored so that I can build and share the additional script?

Thanks in advance.

[Chuck Tomasi]

Hi Vincent,

Visualizations for the mobile app are stored on each device. They are not saved on the ServiceNow instance.

[vincentb]

Hey Chuck, thank you very much for this crazy fast answer.

I could have been looking for the table for ages

Cheers,

[ngovinddas]

Hi Chuck,

Is there any way to add the counters in the favorites (desktop) like we do in mobile App?

Regards,

Govind Das

[Chuck Tomasi]

At this time, I am not aware of a way to get counters or visualizations on the desktop similar to those on mobile. I like the idea.

I invite you to open an enhancement request! Our product managers DO listen.

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