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‎01-28-2023 03:37 AM
Hello All,
I want to fetch logged-in user incidents in a simple list widget.I tried it manually so it's working fine for me but I like it dynamically I have attached a screenshot below. how can I achieve this functionality please guide me on this
Thank You.
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‎01-28-2023 05:06 AM - edited ‎01-28-2023 05:11 AM
For that one can use so called "Dynamic Filter Option" (these can be defined/created too, but quite a few exist OOB).
It looks like this:
This will make the system "resolve" the operand (Me) before applying the filter, so it becomes Caller is Developer.
If we copy the query:
it will look like this:
caller_idDYNAMIC90d1921e5f510100a9ad2572f2b477fe
90d1921e5f510100a9ad2572f2b477fe is the unique id of the Dynamic Filter Option:
This is an OOB Dynamic Filter Option, so it will be there in all instances and can be used; thus you can set your filter like this:
active=true^caller_idDYNAMIC90d1921e5f510100a9ad2572f2b477fe
Which can be obtained by copying the filter defined below:
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‎01-28-2023 05:06 AM - edited ‎01-28-2023 05:11 AM
For that one can use so called "Dynamic Filter Option" (these can be defined/created too, but quite a few exist OOB).
It looks like this:
This will make the system "resolve" the operand (Me) before applying the filter, so it becomes Caller is Developer.
If we copy the query:
it will look like this:
caller_idDYNAMIC90d1921e5f510100a9ad2572f2b477fe
90d1921e5f510100a9ad2572f2b477fe is the unique id of the Dynamic Filter Option:
This is an OOB Dynamic Filter Option, so it will be there in all instances and can be used; thus you can set your filter like this:
active=true^caller_idDYNAMIC90d1921e5f510100a9ad2572f2b477fe
Which can be obtained by copying the filter defined below:
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‎01-28-2023 05:11 AM
Hello @-O- Its not dynamic when we impersonate to other user its not working .its showing empty after impersonation. as per logged in user I want all tickets
.
Thank You
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‎01-28-2023 05:13 AM
Hello @-O- I tried same filter condition but when I impersonate to other user its not working its showing me empty list.why this happening please guide me on this.
Thank you
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‎01-28-2023 05:14 AM