Few records not executing on Flow trigger

[CV1]

Hello All,

We are noticing that few records though it satisfy the flow trigger condition, is not getting executed. When checking the flow execution giving  source record = record sysid, not able to find any executions. When the same record is executed via "Test" on the flow, it executes sucessfully.

Please help to understand why the flow didnot trigger the record normally.

TIA

[Sandeep Rajput]

@CV1 Could you please check if curret.setWorkflow(false); was called anywhere in any business rule which is running prior to the triggering of the flow? If yes then it could be potential cause why the flow is not triggering.

[CV1]

Hi @Sandeep Rajput ,

This is happening for  few records not all. Few records , even though the conditions are meat, its not triggering. but the same record when run manually via flow test, it gets processed.

[Sandeep Rajput]

@CV1 This is quite strange. I recommend using https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/servicenow_administrator... script to debug why the flow is not triggering

[Ravi Chandra_K]

Hello @CV1 

Can you try checking flow properties like run with roles, and if it is only set to run once?

Kind Regards,

Ravi Chandra.