Hi Community,
I've written a configuration of change approvals and knowledge approvals in 'My tasks' Few users are not able to see the fields on my tasks the record itself is showing as null, there is a record I've verified the script in widget both logs are passing to the users who are able to see the fields, but for few users fields are not visible and also only one log(sys_id). Is that some role ? Please help me with your insights.
server script(This is working for few usrs)
(function() {
data.pickupMsg = gs.getMessage(options.pickup_msg);
data.labelClose = gs.getMessage("Close");
var tableName = options.table || $sp.getParameter('table');
tableName = "change_request";
var sysId = options.sysId || $sp.getParameter('sys_id');
var record = sn_std_tkt_api.TicketConfig.getTicketRecord(tableName, sysId);
gs.addInfoMessage((sysId));
if (record == null)
return;
data.canRead = record.canRead();
if (!data.canRead)
return;
var gr = new GlideRecord("change_request");
gr.get(sysId);
//var gr = $sp.getRecord();
if (gr == null)
return;
data.canRead = gr.canRead();
if (!data.canRead)
return;
gs.addInfoMessage("GlideRecord sys_id: " + gr.getUniqueValue());
var agent = "";
var a = $sp.getField(gr, 'assigned_to');
if (a != null)
agent = a.display_value;
var fields = $sp.getFields(gr, 'number,requested_by,u_change_reason,opened_at,opened_by,cmdb_ci,u_impacted_country,state,short_description,priority,sys_created_on,conflict_last_run,u_impacted_bu,u_environment,assignment_group,impact,u_ppm_project_id,assigned_to,start_date,end_date');
if (gr.getValue("sys_mod_count") > 0)
fields.push($sp.getField(gr, 'sys_updated_on'));
data.tableLabel = gr.getLabel();
data.fields = fields;
data.agent = agent;
data.agentPossible = gr.isValidField("assigned_to");
data.table = gr.getTableName();
data.sys_id = gr.getUniqueValue();
})()
