Field auto update

[akin9]

Hello experts,

We have created a button "inactive aset" in "alm_hardware" table and confrmation

pop up also with Ok and  cancel.  its working fine.

Requirement

1.If user clicks ok then some of the field values needs to change automatically

on the "alm_asset" table  like below.

2.This button need to visible for only "smartphone" and "computer" category only.

comments	Add comment: 1) Retired on >Date< by >User<. 2) Automatically retired on >Date< by System.
install_status	Retired -> ‘7’

I have tried with after insert BR for update fields. but no luck ,can you pls support!

any other approach 

[Abdullah12]

If you want to update records of same table on which you are using after business rule then you need to use:
current.setWorkflow(false);
current.update();

For more information : read the following thread especially [Prevent Recursive Business Rule] heading.
https://www.servicenow.com/community/developer-forum/updating-records-with-after-business-rules/m-p/...

If my response is helpful mark is as helpful or correct. Thankyou

[James Chun]

Hey @akin9,

1. You can run both client and server scripts within a UI Action. Refer to the article below and give it a go
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005843

2. Add some script in the 'Condition' field such as 
current.getValue('category') == 'smartphone' || current.getValue('category') == 'computer' 

Cheers

[akin9]

Hello @James Chun ,

Thanks for the quick reply!

I have tried that but no luck i want to upfate fields on "alm_asset" like below

install_status

Retired -> ‘7’

can you please help me on the script.

[James Chun · Accepted solution]

Try this

function doRetire(){

	if(confirm('Are you sure?'))
	{
		gsftSubmit(null, g_form.getFormElement(), 'inactive_device');
	}
}

if(typeof window == 'undefined')
retireDevice();

function retireDevice(){
	current.setValue('install_status', 7);
	current.update();
}