Field Autopopulation

[Snow-Man]

Hi Everyone,

I have a catalog item with two fields. 

1. Ownership Group (Ownership Group based on kb_knowledge table)

2. Knowledge Articles (Only Knowledge Articles with Ownership Group will be populated) (field type: list collector)

3. Knowledge Category (Knowledge Category of an article listed in Knowledge Article field based on kb_knowledge table)

Requirement: Once we select ownership group. So, all knowledge articles with that ownership group should be populated with the knowledge article numbers. 

also, Knowledge Category should also auto-populate only based on Knowledge Article field. in case of Knowledge Articles, with multiple article numbers. Field should be left blank.

how can this be achieved?

thank you in advance

[Dr Atul G- LNG]

Hi @Snow-Man 

1. Ownership Group (Ownership Group based on kb_knowledge table)

Atul: Which field you are referring to track / store ownership group?

[AshishKM]

Hi @Snow-Man ,

Share the code or screen shot of the stuck part, where exactly your have issues.

the first field "Ownership Group" - is displaying on catalog form, you can write onChange script for Knowledge Articles and prepare the comma separated sys_id value ( with reference ) and add then in list collector ), do the same for category.

Write some code part in client script and share the details for further help.

-Thanks,

AshishKMishra