Field showing blank on the form

[uma17]

Hi All,

I have a reference location field on the form, when I click on the search button it shows me the respective locations I select the location which shows up on the field.

Once I click on update the field become empty but I can see on the Have-over icon that soem data is present , when I click on the have rover icon it gives me a "Record not found"

I can select the location as shown in the below screens shot

                                                                       

Once I click on update below is the screen shot.

                                                                       

When I click on haver over icon.

                                   

So every tine I query for location it is it is giving me blank.

Can any one please let me know what could be the issue.

Thanks,

Uma

[Deepak Ingale1]

Hi Uma,

Please check if you are in domain separated environment, you will require to check your location domain against record domain.

If not, query business rule is another thing what i will take a look at on my location table

[karthikdurga]

Please go through the link below, It clearly outlines the steps to create dependent reference fields.

http://wiki.servicenow.com/index.php?title=Adding_Dependent_Reference_Variables#gsc.tab=0

If you still have any issue, please provide the field names and tables names of both the top field and dependent field, I'll do it in sandbox and provide you screenshots.

Hope it helps.!!

[uma17]

Hi Karthink,

We dont have any dependent field, we are directly referring to cmn_location table in our reference field.

Thanks,

Uma

[ketki_j]

Hi Uma,

Kindly check that you have not applied any reference qualifier to this field.