Field type 'audio' is not working as expected.

Kaushik Muley1
Giga Contributor

Hi all,

 

I am facing an issue in field with field type as audio. Even if attaching an mp3 file to the record, it is not being played on the UI. Is it something related to my browser or do i miss any media plugin somewhere?

Kindly help. PFA for reference.

 

Thanks,

Kaushik

2 REPLIES 2

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

did you follow the official documentation below? please check it.

Manage audio files

If it's still not being played, you should check if your browser is supporting it as well.

Hope this will fit your need.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

Hi Alberto,

 

The plugin (com.glide.db_audio) required for this is already active on my instance.

 

The field type is working fine on 'db_audio' table but it is not working on any other OOTB or Custom table (I also made sure the table configuration is same as db_audio).

 

After investigating the HTML element, it is found that the src attribute is missing in audio tag of field, even after file upload.

 

Any help is much appreciated.

 

Thanks,

Kaushik