Fields for Solver not saving

[danielmelo]

Hello!

So, for context, I am trying to create a field that must be filled by the solver of the RITM. It is hidden from the user that is requesting the RITM, but it is visible only to the solvers. I've already done the UI Policies in order to make the field visible only on Target Record, but there is a problem.

This field is visible both in the RITM and in the TASK associated to it. When the solver fills the field in the RITM, it correctly reflects in the TASK, but not the opposite. When I fill the field in the TASK, it doesn't save. What should I do?

I already thought on creating the field only on the RITM and not the TASK, but how can I do that?

[Hemanth M1]

Hi @danielmelo ,

Can you share more details about what field you have created and how you created it?

If you created it on the RITM (sc_req_item) table, it will not reflect on the Task (sc_task) table

[danielmelo]

It's two custom tables. Let's call them NEW_REQ for the requisitions and NEW_TASK for the tasks, A NEW_TASK has a NEW_REQ as a Parent (pretty much like a RITM and TASK).

The problem is that the fields remain blank in the NEW_TASK after trying to fill them. If, for example, the field saved the answer in the Task, but not the Requisition, I could understand. Maybe the value clears out because of the inconsistency between the value of the field in the Task and in the Requisition.

So, is there a way to pass the value from the NEW_TASK to the NEW_REQ?

[Dr Atul G- LNG]

Hi @danielmelo 

I assume you're referring to "resolvers" as "solvers."

As for your second point, did you create the field on the table or as variables that appear on RITM (Request Item) and SC Task? If so, you need to hide this field and update it accordingly (either vice versa or as needed).