filter incidents by logged in user region

[gnani]

Hi All,

I am trying to filter the incidents by logged in user region, I am trying to use a dynamic filter to achieve this. But i am unable to find the user region in the relates list fields.

Please help me !!

Thanks,

Nani.

[Chuck Tomasi]

I need to take this to an example because I'm still not understanding what exactly you are filtering the incidents on.

Let's say you have a region called US/California. My profile has a u_region field with the value US/California. What incident fields/values are you using to determine which ones to show me?

I also have one other thing to add... are you planning to use this for end-users or just ITIL/fulfillers?

[gnani]

Hi Chuck,

1)I am planning to filter the incidents based on the logged in user region.

2)I am thinking to use a dynamic filter condition something like caller.region is same as user.region

3)I am planning to use this only for ITIL users.

Thanks,

Nani

[Chuck Tomasi]

Please let me know your answer to this question:

Let's say you have a region called US/California. My profile has a u_region field with the value US/California. What incident fields/values are you using to determine which ones to show me?

[gnani]

I am thinking to use caller.region field.

[Chuck Tomasi]

Thank you. Before diving in to the dynamic filtering... let's ensure you get a decent list of records first and make sure the script include is working.

Can you create a filter similar to this (replacing your region with my city.) In the highlighted field, I called the script include method like this:

javascript:new getMyUserInfo().myRegion()