Filters are not visible when searching on service portal

Patrick Cavanau
Tera Contributor

‎12-13-2023 06:55 AM

Hello All, 

 

Our platform is having this issue after upgrade where the filters are no longer visible. You can still select them and hover over them, so I believe there is an issue with the font or background but can not find where to edit this. I right click and open the widget but it is only a search widget and does not have the filter as an option to edit. Please see the photo below as any information can help. Thank you!

 

PatrickCavanau_0-1702479260022.png

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-13-2023 12:19 PM

Hi @Patrick Cavanau 

 

Check here once

 

https://INSTANCENAME.service-now.com/sp_config?id=widget_editor&sys_id=12fbe2d287330300a785940307cb0b1b

 

https://INSTANCENAME.service-now.com/$spd.do#/sp/editor/sp_search/7cab415b53f20010b87bddeeff7b126b

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Patrick Cavanau
Tera Contributor
In response to Dr Atul G- LNG

‎12-14-2023 05:56 AM

Thank you for the response @Dr Atul G- LNG 

 

Would the issue be present in the CSS script or the html? I am unable to see where the font and background color are set in the script. 

 

Thank you

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Patrick Cavanau

‎12-14-2023 08:48 AM

Hi @Patrick Cavanau 

 

I am still checking at my end and not able to get much. May be you can do google to get some help.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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