find RITM in Request Table
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01-03-2023 09:25 PM
Hi.
I'm making My request Filter, and One problem occured.
When Using filter, I must use Request Table. but target column is inside of RITM.
Can i find that column?
Thank you for your answer.
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01-03-2023 09:42 PM
Hi @Jaeik Lee
In this case you must use 'Requested Item' table only [sc_req_item] table on your Filter.
There you can show RITM fields and Request fields also through Dot Walking.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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01-04-2023 12:26 AM
Sorry. I can not understand it.
I must show Request table. and use RITM column.
I think answer was reverse version of that.
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01-04-2023 11:13 PM
Hi @Jaeik Lee
I proposed answer based on your requirement.
As there will be multiple RITM for single Request, dot walking won't be possible to RITM table from Request as there would be multiple RITMs.
So you can use RITM table on Filter and dot walk Request.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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01-04-2023 12:48 AM
HI Jaeik,
Generally we use sc_req_item (ritm table) to filter and with the help of dot walking we show Request table.
If you are using request table for ritm I don't think we get option in filter on the table but you can use reports for the same you will get the list of records. You can enter your ritm related field on the related list side.