Flow: 1st level approval is resetting to "requested" when flow generates 2nd level approval

Rajini2 · ‎12-01-2022

In my flow, I have 2 levels of approval. One is manager and then a group approval. When manager approves, it shows "approved" on the approval record, then 2nd level approval kicks in and it is sent to the group (anyone to approve/reject).

When form reloads, the manager approval also resets to "requested" and again email is sent to the manager. Now, when 2nd level approval is done, it resets the remaining approvals(1st &2nd level) to "no longer required".

How to fix this?

Rajini2 · ‎12-02-2022

https://www.servicenow.com/community/now-platform-forum/how-to-perform-sequential-approvals-in-flow-...

I followed this and turned off approval engines for Requested Item. Then it worked.

My biggest worry, is this the right way? this fixed the flow approval sequence but, will it affect other workflow approvals?

View solution in original post

SanjivMeher · ‎12-01-2022

Ideally it should work.Is this flow running multiple times when a user is approving the record.

What is the condition when it triggers? Make sure the trigger condition is not making it run multiple times.

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Rajini2 · ‎12-01-2022

SanjivMeher · ‎12-02-2022

No the approval conditions. The Flow condition. I think, you may have a condition, which is causing the flow to run multiple times and resetting the approval.

Please mark this response as correct or helpful if it assisted you with your question.

Rajini2 · ‎12-02-2022

There is no conditions on the flow.

Here is the flow context.