Flow: 1st level approval is resetting to "requested" when flow generates 2nd level approval

Rajini2
Mega Sage

In my flow, I have 2 levels of approval. One is manager and then a group approval. When manager approves, it shows "approved" on the approval record, then 2nd level approval kicks in and it is sent to the group (anyone to approve/reject). 

 

Rajini2_0-1669934369345.png

 

When form reloads, the manager approval also resets to "requested" and again email is sent to the manager. Now, when 2nd level approval is done, it resets the remaining approvals(1st &2nd level) to "no longer required".

 

Rajini2_1-1669934521380.png

 

How to fix this?

 

1 ACCEPTED SOLUTION

Rajini2
Mega Sage

https://www.servicenow.com/community/now-platform-forum/how-to-perform-sequential-approvals-in-flow-...

 

I followed this and turned off approval engines for Requested Item. Then it worked. 

Rajini2_0-1670008729631.png

 

 

Rajini2_1-1670008982722.png

 

My biggest worry, is this the right way? this fixed the flow approval sequence but, will it affect other workflow approvals?

 

 

 

 

View solution in original post

6 REPLIES 6

Can you please check if the manager is the part of approving group?



Thanks and Regards,

Saurabh Gupta

Rajini2
Mega Sage

https://www.servicenow.com/community/now-platform-forum/how-to-perform-sequential-approvals-in-flow-...

 

I followed this and turned off approval engines for Requested Item. Then it worked. 

Rajini2_0-1670008729631.png

 

 

Rajini2_1-1670008982722.png

 

My biggest worry, is this the right way? this fixed the flow approval sequence but, will it affect other workflow approvals?