Flow Context not visible in RITM

[SNowUser11]

Hello Community,

Users with Flow operator can not see the Related Link "Flow Context" in RITM. We have given the user the required role even the ITIL role too have checked all conditions are met like Flow Context for catalog item and Context in RITM are not NIL. All conditions are met still not sure why it is not visible in RITM.

Any Idea what i am missing.

Thanks

[Ankur Bawiskar]

@SNowUser11 

Seems strange; even after removing condition it should work.

Did you check any onLoad client script on sc_req_item table is hiding that?

If not then raise a HI ticket with ServiceNow if this is customer instance

Regards
Ankur

[SNowUser11 · Accepted solution]

HI,

I figured it was the flow context whic was not getting attached to RITM . when I rectified the Flow Context getting attached to RITM it showed up.Thanks all.