Flow Design Question for Approval Reminders
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10-22-2024 12:20 PM
Hi Everyone,
I'm looking at doing the following for flow designer:
Goal:
Trigger event is the Creation of a new Approval record and the state of the approval is requested.
If it's still requested after 7 days - Send an email with the Original Approval email to the user. This will loop 3 more times then close the request.
Current:
I have the workflow completed and it's sending the email/updating the task then closing it. But the email I'm currently sending only includes a link to the Service Portal for approval, and I'm not 100% sure how to integrate the original email Approval into the reminder email that contains the approve/reject buttons.
Am I suppose to use something else besides Send Email?
I'm pretty sure I saw a post a few days ago when i was searching but forgot to save the link and can't find it anymore. 😔
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10-22-2024 02:26 PM
I would try firing the event request.approval.inserted (passing it the sysid of your ritm record) rather than using Send Email.