Flow Designer add additional text to Ask for approval action

[Lon Landry4]

I need to add some HTML text to the default Approval Notification sent by the Ask for approval action but only for one catalog item.

Is it possible to add additional text to Ask for approval action for a specific catalog item?

Thanks for your help & time,

Lon

[Allen Andreas · Accepted solution]

Hello,

Yes, you can create a mail script to add whatever html you want and then only display that if the current record is associated with that catalog item. You'd edit that notification, add the mail script, and if it qualifies, it'll do 'x' otherwise, 'y' or nothing.

Further documentation here: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/script/server-scripting/concept/c_... 

[Lon Landry4]

Sadly, I need this to be in the default approval action, a notification will not work...

I cannot trigger sysapproval_approver from a Notification on the sc_req_item table.

[Allen Andreas]

Hi,

I see you've posted another question asking much of the same, I've responded there as well and we can continue working on it there?

Perhaps in that post, you can provide more information and screenshots as to what you're talking about in terms of the "default approval action" and why a notification will not work?