Is it possible to share tickets across assignment groups

[SParker12]

I have a new manager on my team and they wanted to know if it's possible to share incident tickets to other assignment groups. I have not done that before, I'm not sure you can. If it is possible please share steps on how to do it.

[Allen Andreas]

Hi,

What do you mean, "share" incident tickets to other assignment groups?

You can reassignment the ticket to another assignment group.

You can inform the other assignment group of the ticket and they can look at it.

How exactly do you want to "share" it with the other group?

There's an "Additional Assignee" list on the Incident table, for example, where you can add more people to it, but for a group, you'd have to either build that functionality out with a custom list field pointing to the group table, etc.

[SParker12]

Hi Allen,

I meant being able to share it amongst other assignment groups. Your answer was helpful, thank you.