Flow Designer - Generic Flow & Create a Task using a custom table

[Vish4]

Hi All,

Looking to create a generic flow designer. Basically, created a custom table with rules on when tasks should be created with the below view:

Type of Request (Input)	Type of Application (Input)	Short Description	Assignment Group	Sequence
Add	A	Add A	Group A	1
Add	B	Add B	Group A	1
Add	A	Add A - Create profile	Group B	2

In this scenario, if a case is created for Add - A then there should be two tasks and if B is selected, 1 task should be created.

The flow I created has these steps:

- Trigger (when a case is created)

- Look up records (Gliding into the task flow table to retrieve the list of tasks for that scenario)

- Foreach loop and Create a task

Is there a better way to do it?

[Maik Skoddow]

In ServiceNow we have decision tables for such rules and output actions based on the rules. Please have a look on the following page where I have collected everything around that topic: https://www.servicenow.com/community/now-platform-articles/platform-decision-management-knowledge-am... 

[Vish4]

Hi Maik, Any leads on how to do a foreach loop and create a task? 

[Jon23]

@Vish4 - Maik makes a great suggestion of using a decision table. 

You could loop through the decision table, for each match create a task.