Flow Designer Internal Server Error

Andrew158
Giga Guru

‎01-02-2024 09:49 AM - edited ‎01-02-2024 10:19 AM

Hello Everyone,

 

I am working on an integration via the flow designer, and unfortunately one of my action steps results in an "Internal Server Error" every time I run it.

 

Andrew158_0-1704217549454.png

When I go to the execution, it shows that the flow was cancelled.

Andrew158_1-1704217705445.png

My question is, how can I get more information on what is causing the error? The flow takes a very long time as it is pulling some ~7,000 records from another system so I suspect it might be time or memory related, but if anyone has any info on how to better debug this error, it would be greatly appreciated.

Thanks,

Andrew

 

Edit: The table I am pushing this data to is a custom table which does not have any SLA's or Business Rules that would be causing this error. On each run, a little under 4,000 of these records make it in to the table before it errors out, however the number is not consistent so I also don't believe it is the result of a bad record being pushed to the table.

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Felipe Barbosa
Tera Contributor
In response to Andrew158

‎07-15-2024 02:43 AM

If it works on the background and not in the foreground it is very possible that in the foreground it is hitting a Application Quota Rule or a Transaction Quota Rule, it looks like this process is taking too much time to finish and ServiceNow is cancelling the transaction to avoid disrupting the instance performance.