Flow designer is creating a new choice value instead of using the existing one.

beycos
Tera Contributor

Hello Community,

I am facing an issue where Flow Designer is creating a new choice value in a Choice Field instead of selecting an existing choice from the predefined list. I have configured the flow to retrieve a value from a previous record, but it seems that the flow is not matching any of the existing choices and is creating a new value in the field.  The newly created value is shown in blue. (In the screenshot, the "3" at the bottom). What is the best way that the flow only uses existing choice values and does not create new ones?

 I would be very grateful if you could help me.

 

Regards, 

Beyza

10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

@beycos 

it means that choice value is not present in sys_choice for that field

Did you confirm that the value it's trying to set is present in that choice list?

If the value you are trying to set is not present ensure it's added as a choice value for that field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello Ankur, 

Thank you for your quick response. I created a sys_choice with the options 0, 1, 2, 3, 4, 5. By default, I want it to take data from the previous record. However, instead of taking a value from the choice list I created, it creates new one. As you can see in the screenshot, instead of selecting "3" from the choice list, it creates a new "3," which appears in blue.

Regards, 

Beyza 

Hi @beycos ,

 

Can you share the script that you wrote? That would be helpful to resolve this.

 

Regards,

Dhanraj.

@beycos 

those are the choice labels and not values

when flow sets choice it takes value and not label

you should have the correct choice values between the records the 1 from where you are taking and the 1 to which it's going to set

Both the records are from same table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader