Flow Designer is Not Triggering

[Yougander patel]

Hello team,

My flow is not triggering automatically; it only activates when I click on the test button.

Task : When a user responds to the service desk with an attachment, the file should be attached to the corresponding ticket, and the email body text must be captured in the additional comments section of that ticket. Currently, it is only triggering when I manually click on the test button in the flow.

Please review the attached screenshots for more details. I appreciate your assistance in resolving this issue.

Thank you.

[vipinmathew]

Hi @Yougander patel ,

Your trigger seems fine . 

Can you once again double check if the latest version of this flow is Published or Active ?

Regards,

Vipin Mathew

[Yougander patel]

@vipinmathew  Thank you for your response. Yes, the flow is active, and I have verified its status. Is there an alternative approach to accomplish this task? Please provide any additional suggestions or methods to achieve the desired outcome. Additionally, I appreciate your assistance in refining the content for clarity and correctness.

[Amit Verma]

Hi @Yougander patel 

Can you please share a snip of the email which you are sending to the instance for triggering the flow ?

Thanks & Regards

Amit Verma

[Rakesh18081]

In Flow trigger please check if "Run Trigger" is selected as Run for every update or not. Sometime the default selection is "only once" which might be the reason why your flow is not getting triggered.

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