The customer was experiencing the issue with the workflow that mails does not get sent out due to a timing issue (because the workflow is designed as “Before Engine” thus the mail event is triggered before a record gets committed to DB which caused mails not sent out occasially). So they implemented “Timer Activity” to pause for 10 seconds to allow a record to be committed for sure.
However, by design the “Timer activity” is executed by “system” user until the next “stop transaction” activity, as in the following doc.
https://docs.servicenow.com/ja-JP/bundle/vancouver-servicenow-platform/page/administer/workflow-acti...
Therefore, when implementing the “Timer Activity” in the beginning of some Approval workflow, a record creation user (i.e. user name requesting for approval) is recorded as “system” in the approval history (task.approval_history). The customer needs to see the real approval requester user name as the approval history especially for their audit purpose.
[ Question ]
Is there any good way to record “the original approval requestor user name” in the approval history instead of “system” even when using “Timer Activity”?
