Flow designer Queued

[Vignesh21]

Hi Folks,

I need help in this issue, We use local login for our instance and change password. Issue is that certain users unable to change password and the screen says "This might take a few minuites" and it keeps spinning(screenshot 1). After debugging i found that the flow designer for this user has been queued and also the Name field and Origin field are empty for these users (screenshot 2). 

Error logs shows : Debug only - cred GR changes before evaluator true.

Looking forward for your help.

Screenshot 1: 

Screenshot 2:

Thanks,

Vignesh

[Andrew Albury-D]

Hi Vignesh,

I've seen issues like this for Active Directory integrations where the Windows Credentials aren't applied to the "AD" Connection & Credential Alias, or the hostname of the domain controller is wrong.

Can you confirm your "AD" flow designer actions are working?

Thanks,

Andrew

[Vignesh21]

Hi Andrew,

This is happening to our change password process flow.

[Hitoshi Ozawa]

Seems like you're posting to a wrong place. Your question doesn't seem to be a development problem but a problem with your instance.

Should contact Now Support HI to get support on your instance.