Flow designer "run as system user" issue

[Community Alums]

When you select "run as system user" option in Flow designer properties for catalog item, the request item creates SCTASK with empty "opened_by" field. This issue never existed on Workflow designer.

I have created a BR on SCTASK table to copy "opened_by" from its sc_request table. However, this BR works only on update, but doesn't work on insert. Any ideas?

Business Rule:

Before Insert/Update

Filter Conditions: opened_by is empty

Actions: opened_by is same as request.opened_by

[Ankur Bawiskar]

Hi Vikas,

not sure if that is the issue of flow designer

So BR on sc_task should pick opened_by from request and populate to task

It should be before insert in order to set that; why before update you are using?

Script:

current.opened_by = current.request.opened_by;

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Community Alums]

Hi Ankur,

Before insert doesn't work whatsoever. I also tried without any filter conditions, still doesn't work.

Before update, however, works, and that is what puzzles me.

[Ankur Bawiskar]

Hi Vikas,

seems strange; BR itself not triggering

So if Before update is working then use this

current.opened_by = current.request.opened_by;

current.setWorkflow(false);

current.update();

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Pradeep Sharma]

Hello Vikas,

A before business rule gets triggered but looks like you can set opened by field during update operation. Also I recommend to not use current.update() in a BEFORE business rule.

That said for your original issue related to FD- I strongly recommend reaching out to customer support on this one. Sorry.

- Pradeep Sharma