Hi
Below, I just created a test-flow, which adds the String "OK" to the field "Info" and writes it back to the field "Info2". Same way you can do with the "substring" to cut out the right-most characters from my answer above.
Note, that my example is NOT on an "inbound mail action", but let me know if you can sort out the problem.
Let me know if that answers your question and mark my answer as correct and helpful.
BR
Dirk
Hi
Just one more information to make the example complete.
I just tested it on my side and it works perfect. I was not using the "Incident" table, but a custom test table "Down RITM", that I use a lot for testing purposes...
The screenshot below shows the Flow Designer flow that I created for demonstration purposes for you.
(1) As the Action in my flow, I CREATE a new Record in my custom table (just like you did in your first step with the Incident).
(2) This will create the data pill that i will use in the Update Record action in the next step
(3) Drag the newly created Record (data pill) into the "Update Record" Action and click on the "f(x)" icon to open the script.
(4) My script looks different to yours, because I can access details from the inbound email by using the "fd_data" object like shown in the screenshot. You should also use it in that way to get the details from your Subject of the email.
(5) MAKE SURE NOT to click the "f(x)" icon AGAIN!!! If you do that, you will DEACTIVATE the "f(x)". This is a TOOGLE button. Just click on the "DONE" button.
If you later want to open the script again, DO NOT CLICK THE "f(x)" button, but instead, click on the caret "^" button!!!
Try out with the example shown above. That way, you should be able to solve your issue.
Let me know if that answers your question and mark my answer as correct and helpful.
BR
Dirk
