in incident form whenever we select an assignment group, we need ui pop page with 3 different choice fields questions, once we submit popup and after saving the form, i want to see those 3 fields in incident variable section, anyone please help me to...
Hi, I have a scenario as below. We have a custom table,we need to calculate average of ABC field based on year field. var gr = new GlideRecord('x_itsm.Rating'); gr.addQuery('employee_number', current.employee_number); gr.query(); ...
Is it possible to set focus on a specific field in SOW for the agents based on certain condition. I have BR which has the logic for the condition.
Hi,I have configured around 30 categories in incident form with dependents subcategory now i got a new requirement i have 3 subcategory which should be available for all categories so how do i configure and what will be the best approach.
Hi Community, I need help for inactive user approval send to manager approval in flow designer.Example: Tommy is actual approver but Tommy is inactive in ServiceNow so the approval is skipping. This time the approval wants to trigger to Tommy Manage...
Hello experts!I have a requirement to implement an ACL that only allows writing to certain fields.■Requirements- A user with [Role X] exists.・The custom table has fields A, B, C, D, and E.- Users with [Role X] can only write A, B, and C.- All fields ...
This is our Employee Center Portal: When the caller decides to resolve the incident, a comment field should be mandatory. I am using a BR for this purpose.(function executeRule(current, previous /*null when async*/) { var callerName = current.call...
I am trying to push approval comments of particular stage to catalog task variable. So the requirement is if the RITM stage IT Security approval is approved with comments then the comments of this stage should be populated on catalog task variable. I...
Is it possible to use a variable value in a fulfillment step using catalog builder? So for example:I have a catalog Item with the following variable:directory_name I want to add a task that will go to the Service Desk via catalog builder.Can I make t...
Hi All, I have a custom Application. Now I wanted to display modules based on some conditions. For example, if the property glide.sys.domain.partitioning is enabled we need to show some modules. If it is disabled we need to show some other modules. I...
Im trying to edit the 'Implement' UI Action on the change_request table. The problem is that after I click on 'Implement', the page loaded and I can see that 'assigned_to' is mandatory for one second and then he changes to not mandatory again. What a...
Hi Team,I have created one notification which is on approval table,can you please guide me how can i give RITM link to this notification as this notification is on approval table.Thanks,
Hi teamCan any one help me with how can we configure a notification alert. Suppose if we have a unassigned ticket in particular assignment group, which is not taken by members even after 1hour of assignment it should sent an alert to manger
Hello experts, Seems like the OOTB Number validation is not working at the service portal (number is not recognized as number).I'm using standart variable field single line text (mandatory) and the OOTB Number validation regex. is this a known issue?...
What is document ID field Type ? I want to set a value to a document ID field using script, Is it possible? Need help urgently.
