Hi,
I am creating a flow for a service catalog item. There are 2 layers of approval. The first is for the user's manager and the second is for an approval group.
When testing, the first approval is created and then approved. The next step creates an approval for an approval group. When this set of approvals is created, the already approved manager approval is reset to 'Requested' and when approving any of the other approval records, the manager approval record is set to 'No longer required'.
I have created flows for record producers with multiple layers of approvals and this has never happened in those. Is there some difference in approvals on service catalog items? Is there a way to keep the initial manager approval record as approved?
Thanks,
Karen
