Flow Designer - String contains does not work for HTML type column i.e Description

[Supriya39]

Hi All,

I am trying to find out that when a call is created does the Description of Call contains words starting with 'INC' or 'REQ'. I tried to use Contains but somehow it does not identify anything containing INC or REQ. 

Please let me know anything can be done.

Thanks in advance.

[Sukraj Raikhraj]

can you validate that they are records containing those conditions? maybe look at the list or run a fix script to bring back the records and validate, it contains "INC"

[Supriya39]

I tried to validate the same with a column of datatype string. the script runs perfectly, does not run for HTML data type column

[Ben Chase1]

You could use a script step to check the contents of the description field and return a true/false back to the flow.