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11-22-2022 12:19 PM
I have a script and currently it is not working with GlideAggregate can someone please rectify it:
Solved! Go to Solution.
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11-22-2022 01:15 PM - edited 11-22-2022 01:16 PM
Here is a script that can do that. Depending on the instance it's going for, amount of RITMs, active tasks and so on it might need to be tweaked. Perhaps even run as a flow instead and so on. I would also probably throw in some more checks in case there aren't any RITMs with state "in progress" or active tasks.
var RITM = new GlideRecord("sc_req_item");
RITM.addEncodedQuery("state=2"); //state is in progress
RITM.query();
var ritmSysids = [];
//Get all RITM sys_ids and put them in a array
while (RITM.next()) {
ritmSysids.push(RITM.getUniqueValue());
}
var checkTasks = new GlideRecord('sc_task');
checkTasks.addQuery('request_item','IN',ritmSysids);
checkTasks.addQuery('active',true);
checkTasks.query();
//Go through active tasks and remove the RITM from the array since it should only contain
//RITM with no active tasks
while(checkTasks.next()){
ritmSysids = ritmSysids.filter(function(item) {
return item != checkTasks.request_item
})
}
gs.info("Sys_ids of RITM with no active tasks: " + ritmSysids)
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11-22-2022 12:21 PM
Hi,
Can you explain what you are trying to achieve with this code, I think it might be possible to make it simpler than this.
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11-22-2022 12:24 PM - edited 11-22-2022 12:25 PM
I need the RITMs whose all tasks are active false but RITMS are still in progress. So I need to achieve this
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11-22-2022 12:28 PM
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11-22-2022 12:30 PM
Hi can you please once rectify my code i was trying through scripting to achieve this