Flow designer to close the case once all tasks are closed

[Karishma Dubey]

Hi,

I want to close the Case once all the related tasks are closed in flow designer. If not closed then i want to wait all the task to get closed so that we can close the case. I am using lookup records actions. How to configure further steps?

[Ankur Bawiskar]

@Karishma Dubey 

then don't use flow

You can use after update business rule on task table

In that query how many tasks are open for the current case

If all are closed then close the case.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Karishma Dubey 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Karishma Dubey 

Similar for REQ: 

https://www.servicenow.com/community/developer-forum/in-flow-designer-once-all-the-tasks-are-closedc...

[SANDEEP DUTTA]

Hi @Karishma Dubey ,

Add an update action with Flow Designer and set the Task stage to Completed. This will trigger business rules to close the Request and the Case.