Flow designer variables not updating

Thereza Van der
Tera Contributor

Morning all

 

Just a quick question. I am creating a flow, but I had to add a variable to the catalog item afterwards. When I try to add it in the flow, it does not appear in the list. Is there a way to refresh the variables?

 

Another thing I would like to know is why are some of the variables greyed out?

 

In the screenshot you will see I added a variable called 'additional information' under 'update record' but it does not display. The variables under number 4 and 5 are all greyed out?

 

TherezaVander_0-1725958023620.png

 

Any suggestions would be highly appreciated, thanks,

 

Thereza

 

1 ACCEPTED SOLUTION

@Thereza Van der I analysed your flow and I have following observations.

1. Not all variables are included in GetCatalogVariables Action

SailpointFlow2.jpeg

If you are searching for additional details it may not appear in the data pane as the variable is not added in the action Get Catalog Variables.

 

2. Why inputs are greyed out

Flow designer processes steps in a sequential manner, you are trying to use output of steps 4/5 in step 3 (update record) which is not allowed as the steps 4/5 will be processed after the execution of step 3.

 

For step 3, outputs from step 1 or step 2 can be used as an input. Similarly for step 5 outputs from step 1 to 4 can be used.

 

SailpointFlow4.jpeg

Hope this answers your question.

View solution in original post

6 REPLIES 6

Abhishek_Thakur
Mega Sage

Hello @Thereza Van der ,

 

If you want to get the catalog variable, you need to use the 'get catalog variable' action or you are trying to drag and drop from the data pane section then you need to expand the records like under update record.

 

Section 4 & 5 are greyed out because these are other activities in different section that is the reason.

 

If still you need something, please share the exact requirement with me, I'll try to give you the exact solution.

 

Please mark my answer as accepted solution and give thumbs up, if it helps you.

Sandeep Rajput
Tera Patron
Tera Patron

@Thereza Van der Could you please share the complete snapshot of your flow. This will help to understand why the steps in data inputs pane is greyed out.

Thereza Van der
Tera Contributor

Herewith the screenshots of the whole flow.

Hello @Thereza Van der ,

As I can see in the flow, there is no conflict could you please share the requirement or what is the exact ask to be fulfill.