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flow designer

nameisnani
Mega Sage

Hi Team ,

 

I have created flow for a XYZ catalog . 

 

This is my flow desinger 

nameisnani_0-1710817788847.png

 

I was doing testing , 

 

If Line manger rejects the request 

nameisnani_1-1710817855624.png

 

still state and stage not changes to canclled or incomplete 

 

nameisnani_2-1710817912830.png

 

 

Once line manager or any approvers the rejects the request it has to canclled . 

can anyone please help me here ,

 

I request you to please flow steps screenshots for better understanding .

3 REPLIES 3

Siddhesh Wani1
Tera Guru

Hi @nameisnani ,

 

Please adjust the flow as given below

Screenshot 2024-03-19 110413.png

 After step 5 you have to add some more steps to set the REQ and RITM state and stage values to incomplete

 

Please Mark Correct if this solves your query and also mark Helpful if you find my response worthy based on the impact.

Amit Verma
Kilo Patron
Kilo Patron

Hi @nameisnani 

 

After your Ask for Approval action, inside your request is approved if block, you need to make use of Update Record actions to update the RITM and REQ state and stage. It will not change automatically.

 

Thanks & Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

shubhamdubey
Mega Sage

@nameisnani 

 

You can add stage so that state would be get changes.

check this link it has similar requirement.

https://www.youtube.com/watch?v=LK1Wr2Ml_8M&list=PPS

 

 

flowdesign #servicenow #servicenowdeveloper #snowexpert Complete Flow Designer Training - ServiceNow Flow is a powerful design tool that can help you organise and simplify your workings within Servicenow. In this video, I'll show you how to create FLOW for a Catalog Item, and then use thatflow to