flow designer

[MalikB]

Hi! i've tried to do the flow designer as instructed:

Create a basic flow associated with this Catalog Item that follows the following steps:
• Request Validation: An automatic validation step that checks if the justification is provided. If not, reject the request.
• Manager Validation: An approval step where the requester's manager must approve or reject the request.
• Task Assignment: If the request is approved, create a task assigned to the "SNCF_UC_D2D" group to configure access to the selected tool.
• Notification: Send a notification to the requester once the task has been completed, confirming that access has been granted, with the following template:
"Subject: Access has been granted to you on your collaboration tool
Hello,
Following your request number "RITM number with a redirection link to the RITM", we inform you that access has been granted to you on your collaboration tool.
Sincerely"

i've tried to do the condition first after the service catalog trigger however i cant find justification variables that i created in my catalog item can somebody help me, im i doin the logic correctly or im missing something?

[Addy22]

Hi @MalikB ,

After Service catalog trigger, have you used 'Get Catalog variables' action?

If not, you can use that. It will give you access to all the variables.

[Dnyaneshwaree]

Hello @MalikB ,

Please post ss of your flow so we can suggest you the required changes. But i am agree with answer by Adarsh, if you not able to access variable value in the flow then i am assuming that you need to verify that, you need to add "Get catalog variables" activity after trigger to define the required variables of the particular catalog item and then you need to access those using reference of that "Get catalog variables" activity variable in the "If" condition where you need to add it.

Refer below images as an example:

[MalikB]

Hi @Dnyaneshwaree  here what i could come up with in the screens i dont know if its a good way or not if you have any suggestions or corrections to my flow 

kind regards

[MalikB]

thats what i did