flow not working as expected

[El Cuchi]

hi there,

i have a weird situation.

SITUATION

i created a flow and a catalogue item. The catalogue item has a couple of variables populated via portal, and other few variables populated in the catalogue task. One of the variables populated via portal contains business applications affected. It could contain 1 or many values.

When the task is created and assigned to a specific group, the support staff fill out the "certificate status" "reason" and "comments" fields. Based on the value of the "certification status" field (certified, not certified, exemption) i then update the business application record/s by updating the certification state as per task and copying the other 2 fields as a comment.

In the flow, i have 3 conditions. one for certified, a second one for not certified and a third one for exemption. This is when based on the state selected in the task the business application is updated.

ISSUE

When i create a request via portal the RITM and the task are created. As a support staff i complete those three variables and close the task. However, the business application record is not populated. When i check the flow context, the flow evaluate to FALSE all 3 conditions and keeps the RITM in fulfilment stage.

The unusual thing is that when i run a test via flow designer using the same request, everything works like a charm.

why??

regards

[dhanrajb]

Hi @El Cuchi ,

Are you receiving value from the catalog variable? Can you show all those three conditions?

[El Cuchi]

Hi Dhanrajb,

thanks for taking the time to look at this.

i am attaching screenshot of the condition. This condition is in the flow 3 times. To check for certified, not certified and exemption.

regards,

Max