Flow - send notification

[matt_a]

Up until recently, I have been using workflows. I have 9just started creating new items with Flows so moving in the right direction!

However, I have come up against a problem that I need assistance with.

My Flow needs to kick out a notification to a person contained within a reference field on the catalog item. I cannot use the "Send Email" action as I need to include a email script that I have written within the email. So I am triggering the notification with the "Send Notification" action.

However, I cant see how I can add the recipient into the notification. 

I could write a workflow instead and use an event to trigger the notification and include the recipient in the parameter....but thats a step backwards! 

Am I missing something here?

[Saurav11]

Hello Matt,

If you are using Send Notification, isn't that you need to chose which notification you have to send, so isn't the notification already created and you have defined the recipient in the Notification itself.

Hope this helps. Please mark the answer as correct/helpful based on impact.

[matt_a]

The recipient is contained within the catalog item variables. So unsure how to define the recipient in the notification as will be different every time the form is submitted

[Saurav11 · Accepted solution]

Hello Matt,

You can try this out it will solve probably both your issues

https://community.servicenow.com/community?id=community_article&sys_id=3450a52fdbcf2740afc902d5ca96190b

Hope this helps. Please mark the answer as correct/helpful based on impact.

[matt_a]

The edit on this page solved the problem.

I had seen this, but didnt read the writers edit! Thought i had to go down the route of a custom activity. but turns out you can just create a record on the event table and push in the parameters.

Simples!

Many thanks