Flow - send notification

matt_a
Kilo Guru

Up until recently, I have been using workflows. I have 9just started creating new items with Flows so moving in the right direction!

However, I have come up against a problem that I need assistance with.

My Flow needs to kick out a notification to a person contained within a reference field on the catalog item. I cannot use the "Send Email" action as I need to include a email script that I have written within the email. So I am triggering the notification with the "Send Notification" action.

However, I cant see how I can add the recipient into the notification. 

I could write a workflow instead and use an event to trigger the notification and include the recipient in the parameter....but thats a step backwards! 

Am I missing something here?

 

1 ACCEPTED SOLUTION

Hello Matt,

You can try this out it will solve probably both your issues

https://community.servicenow.com/community?id=community_article&sys_id=3450a52fdbcf2740afc902d5ca96190b

Hope this helps. Please mark the answer as correct/helpful based on impact.

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5 REPLIES 5

asifnoor
Kilo Patron

Hi,

Yes for dynamic recipeint, you have to use event and make your notification listen to the event. You can create a custom action to trigger the event if you want to do this form the flow designer.