Follow button on HR Case forms

Vichitra Garg · ‎09-05-2023

Hi All,

The instance is recently upgraded to Utah version.

After the upgrade, there is "Follow" button visible on all the forms of HR Cases (It includes all the tables of [sn_hr_core_Case]). In the UI Action table the Follow on Live Feed is configured only on Task table. I could not find the configuration done for HR tables. Please assist. I need to deactivate the button

Teju Dhoran · ‎09-05-2023

Hi

Show the Follow button

To show the 'follow' button on the form header, the UI action controlling this button needs to be active.

Go to System Definition -> UI Action and search for 'Follow on Live Feed' in the name column.
Make sure the UI Actions for that particular table are Active
Now go to System Properties -> All Properties.
Search for the following system property: glide.live_feed.task_header_button
Make sure the value is set to "collaboration".

Hide the Follow button

To hide the button, follow the steps above while you deactivate the UI Actions and set the value of the above system property to "none".

Please check below link:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692505

https://www.servicenow.com/community/next-experience-forum/follow-button-is-back-in-utah-but-not-doi...

Vismit Ambre · ‎09-05-2023

Hi Vichitra,

You will need to go to update the dictionary attribute of the HR tables. There should be an attribute enlisted as "live_feed=true". Just change this to false.

Ensure that you are setting the attribute to false on the table level (should be easy to identify by filtering based on type = collection)

Please mark accept solution or helpful based on the resolution.

Regards,

Vismit

Saurabh Gupta · ‎09-05-2023

Hi,
If you want to hide "follow" button from all the tables extended from task you can set the property "glide.live_feed.task_header_button" to "none".

Thanks and Regards,

Saurabh Gupta

Vichitra Garg · ‎09-06-2023

I am trying to test the functionality. Docs says that it if the person clicked on the follow UI action, he will be notified whenever additional comments are updated. It is not working