ServiceNow AI Platform

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Resolved! Best ServiceNow Release for Now Assist and Agentic AI Development

3 AI stories are:Change Risk Prediction AgentEmergency Changes Auto ApprovalMajor Incident Orchestration AgentWe are currently on the Zurich release and are planning to upgrade to the Brazil release within the next two months. We would like to get re...

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Set Default View Using View Rule

Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...

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User Experience and Design

My dev instance is down (dev190483)

Hi, My dev instance is down. Would someone be able to assist and bring it up again?Trying Refresh does not seem to do anything. Thanks!

Question

How to pass variable values into the Catalog Item component

Maybe you’ve run into this before. You move an email process to ServiceNow. You build your own app with record producers to collect structured input from requesters, and a workspace where fulfillers handle the requests. Then a new requirement pops u...

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How to trigger/replicate "Create Standard Change" from an Incident context menu on the Nowmobile App

Hi everyone,On the classic UI, we have a UI action on the Incident form/context menu that redirects users to the Standard Change Catalog (com.glideapp.servicecatalog_category_view.do) and links the newly created standard change back to the incident.H...

Question

Resolved! AI Search on Service Portal

We have AI Search enabled on the service portal (non-otto). Is there a table where what user types into the search is logged?

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UI Interactions - Bugs discovered, modals not appearing, navigation redirects not working

I've spent some time exploring UI Interactions now, and while it's extremely promising to be able to build simple flows on here, there's some serious bugs. For example, I have a fairly straight forward approval modal where I want the the user to be a...

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Configuration Management Plan

Guide on writing a Configuration Management Plan for ServiceNow On-Prem.

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Resolved! How can we manage to place checkbox variables on alternating sides of columns in a Service catalog page?

I have created a service catalog page, under a label there are 4 checkbox items to be placed, I want those checkbox items to be displayed on alternating sides in two columns of the catalog page instead of 1 single column. Can someone help me out in t...

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Service Catalog

Now Assist Voice Agent: Opened For Field Populated as Guest User Instead of Caller

Hi All, We are currently using Now Assist Voice Agent and have encountered an issue related to the Opened For field in the Interaction record. When I impersonate a user, for example Jack Wilson, and start a call using the Start Call button, the conv...

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AI Agents
AI Voice Agents

Unable to Access PDI Due to Lost Passkey and Missing MFA Email Verification

Hi Community,I recently faced an issue where I enabled MFA on my PDI, but I lost access to the passkey, and the email account is not properly configured to receive verification codes.However, I also tried disabling MFA via API, but this approach did ...

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ServiceNow Exchange: AI Academy - Meet SmartDocs Redaction Agent & Doc to Voice

Discover the newest SmartDocs capabilities that make documents smarter, safer, and more accessible. See how Redaction Agent uses AI to identify and mask sensitive content before sharing, and how Doc to Voice transforms documents into interactive voi...

Event

To clone to an instance, you must have admin privileges on the target instance

We are facing the error: "To clone to an instance, you must have admin privileges on the target instance" while scheduling a clone from PROD to DEV.We had not encountered this error previously, but after the upgrade, it is now occurring even though t...

Question

Troubleshooting ServiceNow Form Rendering Issues Using Browser Developer Tools

Troubleshooting ServiceNow Form Rendering Issues Using Browser Developer ToolsWhile investigating a ServiceNow form that was not fully rendering, we developed a repeatable browser-based troubleshooting approach that may help other administrators and ...

Question

Fixed Element Colors Not Persisting on Column Visualization When Filter Applied (Platform Analytics)

Hi all,I'm trying to set fixed colors per Risk Rating value on a stacked/column visualization in Platform Analytics Reporting (PAR) — specifically:1 - Critical → Red2 - High → Orange3 - Medium → YellowI've applied a color palette to the widget, and t...

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