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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

What's New for Security Center in Australia

  Overview   Keeping your ServiceNow instance secure requires more than checking a few settings after an upgrade. Security Center continues to evolve into a central hub for monitoring your instance, identifying security risks, and helping administrat...

  • blog
  • Customer Security and Trust (CST)
  • Platform Security

Installation of mid server

Hi,Currently im finish downloading the installer for my mid server. i supply the servicenow url. but i do not know account should i used for username and password, i also create a new user for admin account and submitted. this is my first time to use...

  • Question

Resolved! Clarification on ACL and Security Data Filter Execution Order

Hi all,I'm trying to understand the exact execution order between ACL processing and Security Data Filters.From the ACL documentation:A Pre-query ACL check occurs before a database query is executed.The pre-query check only evaluates user roles and d...

  • Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

How to Fetch and Use OAuth2.0 Tokens from an OAuth provider in ServiceNow

How to Fetch and Use OAuth2.0 Tokens from an OAuth provider in ServiceNow Part1: Create an OAuth Provider entity: Step1: Navigate to System oAuth > Application Registry > Connect to an OAuth Provider (Simplified)Step2: Provide Name(Any) ,  Client ID ...

  • Question
  • Flow Designer
  • Workflow Automation

"Publish" UI action on the knowledge table

I would like to control the "Publish" UI action on the knowledge table, but there are two similar UI actions available.What is the difference between the first and second screenshots? Also, on which pages are these UI actions applied?   

  • Question

Issue with "Request Approved" State When Creating Multiple RITMs

Hi everyone,I have a Catalog Item that allows multiple users to be selected in a List Collector. When the item is submitted, a separate RITM is created for each user under the same REQ, with each selected user set as the Requested For user.During RIT...

  • Question

Borders are missing for fields in Service Operation workspace

Hi, We have noticed that after the Australia upgrade, the borders are missing for some of the fields, like description and Resolution Notes in the Service Operation workspace. When clicking on the fields, the borders are visible for the fields Descri...

  • Question
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