Follow up Field in Service Now
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11-11-2014 02:54 AM
Hello team,
I remember while I was working a different lay out of service now (initial Project), I used to see a "Follow up - Scheduler" on the Incident View page.
This was a very useful feature for me and my team to effectively follow up with our customers.
It automatically used to send the assigned to and email notification that the follow up time is near.
Now I am using a different version of Service now (New Project) which does not have that field any more.
What is the procedure for me to get that back? Do i need to get in touch with the Development team or was that feature a OOB?
Regards,
Jude Powell
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11-11-2014 03:57 AM
dont think it is a OOB feature...
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01-08-2020 11:22 AM
I regret saying this today. 😄
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11-11-2014 04:23 AM
Hi Jude,
Tickets will get automatically assign previously based on-call scheduling.
Click here for more information : http://wiki.servicenow.com/index.php?title=On-Call_Scheduling
Check either the feature implemented in you instance.
Regards,
Harish.
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11-11-2014 04:29 AM
Hi,
I think no such OOB feature in servicenow.
You need to implement some BU Or implement reminder as per your requirement.
If you need help provide more details about your requirement.
