Follow up Field in Service Now

[judepowell]

Hello team,

I remember while I was working a different lay out of service now (initial Project), I used to see a "Follow up - Scheduler" on the Incident View page.

This was a very useful feature for me and my team to effectively follow up with our customers.

It automatically used to send the assigned to and email notification that the follow up time is near.

Now I am using a different version of Service now (New Project) which does not have that field any more.

What is the procedure for me to get that back? Do i need to get in touch with the Development team or was that feature a OOB?

Regards,

Jude Powell

[ryan_dinwiddie]

Jude Powell Could you have been using the reminder email? The functionality sounds very similar...

http://wiki.servicenow.com/index.php?title=Creating_a_Simple_Reminder_Email  

[Cory CJ Wesley]

I remember this feature as well.   I'm here because I was looking for it.

[Slava Savitsky]

For any table that extends Task [task] base table, you can add Follow Up (follow_up) field and Reminders related list to the form layout. By entering relevant date/time and creating a new record in the related list, you can quickly set up a reminder notification for yourself.

[shristy2]

should we create a mail or directly some outofbox mail it takes?

[Slava Savitsky]

There is an out-of-box notification but you can customize it or create your own if you wish.