RITM visibility on Employee Service Center
I have a requirement to show only first RITM of Request on ESC. We need to hide other RITMs.How to make it possible ?
Forum Posts
workflow editor
var grpnameFinal='admin group';var gr=new GlideRecord('sys_user_group');gs.info('Entering into filter with contain');gs.log('in line 21 '+typeof(grpnameFinal));gr.addQuery('name','CONTAINS',grpnameFinal);gs.info('Query to run '+encodedquery_1);//gr.a...
Resolved! How to set the UI Action to be visible to the specific user?
Hi guys, I have requirement like the UI Action is to be visible to the user who got assigned to the particular task. If I have a incident table and i have assigned a particular incident to one user to take an action on it, then that particular user c...
i created subcategories under the main category for incident catalogs but not reflected in portal
hello team ,i created subcategories under the main category for incident catalogs but not reflected subcategory under the category in portal ,please suggest@Atul G#category ,sub category
Resolved! Event Management: How an alert is getting converted into an Incident
Hi All, Can anyone help me to understand, by OOB how alert get converted into Incident and where the mapping is going to takes place?Whats the best way to manipulate the data from an alert to Incident record? Kindly suggest me on this. Thank You! Reg...
Resolved! Add the current user groups and role on the related list on RITM form
Hello,How to add the current user's(request for) groups and roles on the related list of the RITM form of my User Offboarding Catalog item.
Resolved! How to make Custom Attachment in a Form?
Use Case:I want to add Custom Paper Clip icon on my Form with the same functionality as the OOB Paper Clip attachment with a little modification that's why I want to make a custom one so that the OOB one wont be modified. Thanks
Create a Service now ticket from java using soap Api
Hello Team,I have a requirement to Create a Service now ticket which will send a mail on successful ticket creation from java using soap Api.I am using intelliJ and gradle.Thanks.
Resolved! auto populate loggedin user
When the checkbox of this field " This request is for myself " is true then auto populate as logged in user otherwise not 1 This request is for myself : [ ]2 Requested for : should autopopulate logged in user
UI Builder: How to link to project internal projects
I am new to Service Now working in UI Builder and need to create a link to individual projects.The links are in the repeater component. I can't find an example in the docs. Can I directly use the Data option or is there a way to do this with a client...
Help with Incident null created error
I created ui action convert request to incident to close an existing ritm and convert it to a incident and everything is working perfectly when I create the ritm and select convert to incident. However, when I impersonate an ITIL user or log in as an...
Resolved! Translate Calendar Report
Hello everyone, can I translate the text circled in red in the image? I searched for translate modules but couldn't find them ! please someone help me ! Thank you so much
How to show org table records in a ui page in employee center in based on person who opened the page
Suppose abel tuter opened the page ,if abel tuter name matches the requested for field in table You should show those records numbers in the page. If we click on the number it should show the whole record.(i.e all fields data in that record)Please...
Resolved! How do i fetch configuration item field value into incident table
Hi, I want to retrieve incident number using the configuration item sys id. the below query didnt execute. pls let me know the corrrection in the script:var ciname = "c9db69b797503590ce1536200153afbb";var inc = new GlideRecord('incident');inc.addQuer...
| User | Count |
|---|---|
| 123 | |
| 47 | |
| 35 | |
| 18 | |
| 17 |
