Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! @Mention emails not captured in Activity logs

Hi, The OOB email notification - Activity Stream @Mention Email which runs in live_notification table triggers email but it is not captured in the relevant Target record activity log. I think it works as OOB since the notification runs on live_notifi...

Priyanka56 by Tera Expert
  • 3157 Views
  • 9 replies
  • 3 helpfuls

Make record inactive for a custom state option

Hi Community,we have state field on change_task table that holds some custom values other then OOb such as skipped, ignored, failed, when we choose any of the option and save the record the record is still in active state, how can I make the record i...

Community Alums by Community Alums  
  • 1140 Views
  • 2 replies
  • 1 helpfuls

Resolved! Issue with new change model

Hi All,While implementing new change state model from old,facing an issue with standard change..as in old state model when standard change creates ,state is in draft but in new change model its move to scheduled directly while creating new standard c...

ABC6 by Tera Contributor
  • 826 Views
  • 5 replies
  • 0 helpfuls

Combining two metrics?

Hi,Just starting out with Metrics and needing a bit of help.We have added a field to the incident table called "Ready for Scheduling". It's a tick box.The department that use this want to report on the time between the ticket being assigned and the r...

How to raise multiple change requests based on each window

Hi Team, Email Integration:  Inbound actions through create service request and change requestScript needed for below scenario:1.  Once we will receive an email from "xyz" with .csv attachment of circuits' details, then it will create one service req...

GAyathri33 by Tera Contributor
  • 750 Views
  • 3 replies
  • 0 helpfuls

Not able to edit certain Kb articles

Hello Everyone,We have certain KB articles in our system which we are not able to edit and all the fields are greyed out. Even if we retire the article the fields are greyed out. Checkout button is not visible for those articles. We have installed th...

Tanvi modak1 by Tera Contributor
  • 2926 Views
  • 15 replies
  • 0 helpfuls

Report for Missing Attributes

How do I generate a report to show missing data from attributes.  If I have 30 rows with 10 different attributes each; what is the process to build a report and dashboard to either identify those 3 from each row missing or provide a count.  Say that ...

Login Pop Up Message

Hello, I am trying to display a pop message upon login of a user. The message should say "Hello <current user> Good Morning. Then after 10 minutes it should pop up again. After successful closure of the second pop up it should not pop up again. How d...

Ebonding Error Detection

Hello, ServiceNow community!I have a question about error detection while ebonding two instances of SNOW.For example, when an Incident is ebonded and the Affected CI is not present in the CMDB or the Assignment Group does not exist in the target SNOW...