We have integrated with a third part tool where the query push the data to Servicenow. The query has been mapped with import set table. The data comes to to import set table and via transform map, it pushes the data to target table with serial number...
I have a Workorder/Work order template that automatically creates 5 task when selected. I would like for wen these 5 task are created for it to automatically assign specific users that i have to chosen, to the task. How do we make this possible.
Hi all, The updated field date is not change after sending an email from incident .it's difficult to see when the incident was actually last updated. See example below:I created an incident it shows a date/time in the activity log of 2023-12-05 09:...
Hello All,I was just wondering if there are any ways to create 2 RITMs (under the same REQ) with duplicated variables in them by just submitting one Catalog Item? I have tried to duplicating RITMs by using flow designer but there wasn't a way to dupl...
I am trying to publish the records that are in the review stage using a background script. Below is the script. Please suggest. With this script, articles that are in the draft stage are getting published, but records that are in the review stage are...
Hello all, I am trying to override the "initialize" method in an OOTB script include but I'm not sure how to how to do this. For example, I'm trying to change the "EMPLOYEE_TAXONOMY" variable in the "EmployeeTaxonomyUtilSNC" script include below: var...
Hi Community.I have configured an email account (outlook.office365.com) with oauth 2.0, we configure the profile with the article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072.We use this profile in other email accoun...
Hello, Complete novice here with a ridiculously short time to make something remotely tangible for testing, so apologies for the noddy level....... Is it possible to connect external apps to a Developer instance to make API calls etc.? I have a SOAR ...
Hi,I currently have list collectors, and selecting them and submitting the form is allowing the selections to populate on to the work notes. Now the requirement has changed. Instead of on the form, they want them to be on the related lists. I want to...
I need help embedding a link into a field message.I have tried the following...var str = "here";if (g_form.getValue('service_type') == 'System Request') { g_form.showFieldMsg('service_type', 'You are submitting a system request; please provide the fo...
Hi please let me know the usage and sample json for this in ui builderpls help @Brad Tilton
Hi everyone, I have recently integrated the Microsoft Azure Resource Management spoke into my instance with the objective of identifying underutilized resources within Azure. The spoke appears to be functioning properly, as the 'Get Resources' action...
Hey all! I have a scheduled job that runs every 80 days while excluding weekends. If the job falls on a weekend, it should run the following weekday. The script seems to be fine. However, I've tested the job to run on a weekend, and it was skipped an...
Hi All,One incident is there for a user. He/She was trying to close the tickets but it stuck. Then from backend we closed the preferred tickets. But the tickets are showing still open on her frontend / Service Portal > My request.Kindly provide me th...
Hey Community I have 4-5 different forms on service portal which are linked to each other, each of them behaves as a different stage on the service portal. Now the task is as soon as 1 form is submitted or the state changes or user moves from one for...