Hello team,
I remember while I was working a different lay out of service now (initial Project), I used to see a "Follow up - Scheduler" on the Incident View page.
This was a very useful feature for me and my team to effectively follow up with our customers.
It automatically used to send the assigned to and email notification that the follow up time is near.
Now I am using a different version of Service now (New Project) which does not have that field any more.
What is the procedure for me to get that back? Do i need to get in touch with the Development team or was that feature a OOB?
Regards,
Jude Powell
