Follow up remider

[shristy2]

Dear Team,

Any idea how to achieve it.

I just brought a new field from the out of box list on to the incident form what and how to about it next?

[snehabinani26]

For any table that extends Task [task] base table, you can add Follow Up (follow_up) field and Reminders related list to the form layout. By entering relevant date/time and creating a new record in the related list, you can quickly set up a reminder notification for yourself.

[Michael Fry1]

We utilize follow-up field whenever a ticket is placed in a State of On Hold. We don't want tickets just sitting in On Hold, hence the reminder. We also added functionality, when the follow-up time ends, the tickets goes back to State In Progress.

[CandyDee]

Hi Michael

Im currently trying to achieve the same as what you have implemented.

so I' ve created a business rule where the actions are "State to in progress"

when to run ive place it "before" but not sure which is best for the filter conditions

Put the below code into the "Advanced tab"

But its not releasing the hold on the ticket.

Any ideas?

[Michael Fry1]

We use a workflow to drive Follow-up.

In your case, the BR isn't going to trigger until there is an update to the record.